30-Day Protection Guarantee

30-Day Protection Guarantee

Last updated: January 6, 2026

Quality Guaranteed

Every device undergoes rigorous testing and certification. If something goes wrong, we've got you covered.

Defective Devices (30 Days)

If your device has a manufacturing defect or hardware failure, contact us within 30 days of delivery. We'll replace it or provide a full refund - your choice.

✓ What's Covered

  • Hardware defects: Device won't power on, battery won't charge, or hardware malfunctions
  • Battery failures: Battery draining abnormally fast or not holding charge
  • Screen defects: Dead pixels, lines, or display malfunctions (not physical cracks)
  • Buttons/Ports: Physical buttons, charging ports, or headphone jacks not working
  • Functionality issues: Camera, speakers, microphone, or other built-in features not working as intended

✗ What's NOT Covered

  • Accidental damage: Drops, cracks, physical impacts, or breakage
  • Water/liquid damage: Exposure to water, liquids, or moisture
  • Software issues: iOS/Android updates, app compatibility, or software bugs
  • Normal wear and tear: Cosmetic scratches, battery degradation over time
  • Unauthorized modifications: Jailbreaking, rooting, or third-party repairs
  • Change of preference: Different color, model, or size preferences

Your Consumer Rights

All purchases are protected by consumer law in Australia (Australian Consumer Law), New Zealand (Consumer Guarantees Act 1993), and the UAE (Consumer Protection Law). Products must be of acceptable quality, fit for purpose, and match description.

How to Make a Claim

  1. Contact us within 30 days of receiving your order via email or WhatsApp
  2. Describe the issue and provide photos/videos if possible
  3. We'll assess remotely and may ask troubleshooting steps
  4. If confirmed defective, we'll arrange return shipping (free for defects)
  5. Choose your remedy: Replacement device or full refund
  6. Receive your replacement or refund within 5-7 business days

Return Conditions

To qualify for a return or replacement:

  • Device must be in the condition received (for defect claims)
  • Original packaging, accessories, and documentation included
  • No additional damage beyond the reported defect
  • Proof of purchase (order confirmation or receipt)

Refund Process

If you choose a refund:

  • Refunds processed within 5-7 business days of receiving returned item
  • Refund issued to original payment method
  • You'll receive email confirmation when refund is processed
  • Bank processing may take additional 3-5 business days

Replacement Process

If you choose a replacement:

  • We'll send a replacement device of the same model and grade
  • If unavailable, we'll offer equivalent or upgraded model
  • Free shipping for replacement devices (defect-related)
  • Replacement device comes with new 30-day protection period

Statutory Consumer Rights

This guarantee is in addition to your statutory consumer rights under:

  • Australian Consumer Law (ACL): Consumer Guarantees apply to all purchases. Products must be of acceptable quality, fit for purpose, and match description.
  • New Zealand Consumer Guarantees Act 1993: Products must be of acceptable quality, fit for purpose, match description, and be durable.
  • UAE Consumer Protection Law: Consumers have the right to safe products and clear information.

Nothing in this guarantee limits or excludes any rights you may have under these laws.

Questions About Your Guarantee?

Our support team is here to help

This guarantee applies to all purchases made from Eagle Reborn from January 6, 2026 onwards.